How Can We Help?
Customer Support
Get help with product orders, delivery status, payment, refund, replacement, and account issues.
Seller Support
Get help with product upload, pricing, stock, dashboard, order management, and seller payout.
Reseller & Dealer Support
Get help with reseller store, dealer network, commission, referral, partner orders, and payout issues.
Dropship Support
Get help with dropship catalogue, supplier products, order processing, delivery, and customer handling.
Support Topics
- Order confirmation and order tracking
- Delivery delay or courier issue
- Wrong, damaged, expired, or missing product
- Refund, return, replacement, or exchange request
- Payment, wallet, mobile banking, or bank transfer issue
- Seller, reseller, dealer, or dropshipper account support
- Commission, payout, or partner earning issue
- Product listing, stock, price, or catalogue issue
- Login, OTP, password, or account security issue
- Complaint, feedback, or business partnership request
Contact Support
ItnaMarket Support Team
Website: itnamarket.com
Email: noreply@itnamart.com
Phone: +8801971112111
WhatsApp: +8801971112111
Address: 105 Boro Moghbazar, Dhaka 1217
Support Request Form
After you submit this form, your message will be saved and sent to the ItnaMarket admin/support team. Admin can reply by email, phone, or WhatsApp.
Important Note
For refund, return, replacement, wrong product, damaged product, expired food item, or delivery issue, please keep your order ID, product photo, package photo, invoice, and payment proof ready.